How do I return an item? What is your returns policy?
We stand behind out products 100%, if you are not happy with the item contact us to find out how to return your item.
Any items marked ON SALE are exchangeable for other in store items or in store credit only. Any items marked FINAL SALE, are thus none refundable or exchangeable.
How do I track my order?
If we are posting you an order, we will provide you with a tracking number and a url, simply click the url and add the tracking number. If we are delivering the items within Greater Vancouver Area, we will send you a message and coordinate with you the time of delivery.
-I have received my order, I am missing some parts needed for assembly
Please double check all the enclosed packaging and if you still cannot find them, let us know and we will send to you ASAP.
-The item I have received is not the one I have ordered.
If an incorrect item was sent to you, please contact us, we will help to resolve the issue immediately.
-I've received a faulty/damaged item
Though the damage is rare in our products, they do occur occasionally.
If you have received a damaged product, please immediately record the damage via photo or video and contact us. Please contact us within 48 hours to report the damage, We will send you a form and you will be required to fill it out and return it back to us along with any media which can display the evidence or damage or fault. After 48 hours, we will not accept any damage claims on the items.
-I would like to cancel my order, how do I do so?
If you change your mind, please cancel your order within the first 24 hours. Otherwise, orders canceled after 24 hours may incur restocking fee of 2.5%
Orders are usually shipped out within a few days, if your order has already been shipped you are then responsible for the rerouting costs which may occur.
If you have any more questions regarding cancellations please contact us.